At MARCO MARTELLI, we strive to provide you with the best shipping options. This Shipping Policy outlines the details regarding shipping methods, costs, and delivery times.
1. Shipping Methods
We offer various shipping methods to meet your needs, including standard, expedited, and express shipping. You can select your preferred shipping method at checkout.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping method selected. You will see the total shipping cost during the checkout process before you complete your order.
3. Delivery Times
Delivery times vary based on the shipping method chosen and your location. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days. Please note that these are estimated delivery times and may vary due to unforeseen circumstances.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
5. International Shipping
We currently offer international shipping to select countries. Additional customs fees and taxes may apply, which are the responsibility of the customer.
6. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact our customer service team at support@marcomartelli.com within 7 days of receiving your order. We will work with you to resolve the issue.
