At MARCO MARTELLI, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.
1. Return Period
You have 30 days from the date of delivery to return any item for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@marcomartelli.com with your order number and the reason for the return. We will provide you with a return shipping label.
3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. Please check the product description for details.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.
